1. Who we are
HighLevel AI Builder (the “Service”) is operated by Rowell Technologies LLC (“Rowell,” “we,” “us”). This Privacy Policy explains what we collect, why, and how to exercise your rights.
2. Information we collect
- Account data: email, password hash, and authentication metadata.
- Workspace data: chats, prompts, generated plans, and HighLevel resources you build through the Service.
- Integration data: credentials and tokens you provide for connected HighLevel locations (stored encrypted).
- Usage data: log events, IP address, user agent, and feature usage for security and product analytics.
- Support data: messages you send via the contact form or email.
3. How we use information
- Provide, maintain, and improve the Service.
- Authenticate users and prevent abuse, fraud, and security incidents.
- Process AI requests through third-party model providers on your behalf.
- Communicate about updates, billing, and support.
- Comply with legal obligations.
4. Sharing
We do not sell personal data. We share data only with:
- Subprocessors that run our infrastructure (hosting, database, AI model providers).
- HighLevel when you instruct us to create or modify resources in your connected location.
- Authorities when required by law.
5. Data retention
We retain account and workspace data for as long as your account is active. You may request deletion at any time by contacting us. Backups are purged on a rolling 30-day schedule.
6. Security
We use industry-standard encryption in transit (TLS) and at rest, row-level security on our database, and least-privilege access controls. No system is perfectly secure; please use a strong, unique password.
7. Your rights
Depending on your jurisdiction (including GDPR and CCPA), you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.
8. Children
The Service is not directed to children under 13, and we do not knowingly collect their data.
9. International transfers
We may process data in the United States and other countries where our subprocessors operate. We rely on appropriate safeguards for international transfers.
10. Changes
We may update this Policy from time to time. Material changes will be announced in-app or by email. Continued use after the effective date constitutes acceptance.
11. Contact
Rowell Technologies LLC — contact us.